Support that
scales.
We build AI-powered support triage systems that classify incoming tickets, route them to the right team, suggest responses, and escalate urgent issues — automatically.
Automate your support triageWhat You Get
- AI classification of ticket type and urgency
- Smart routing to the right team or agent
- Auto-suggested responses for common issues
- SLA tracking and escalation alerts
- Customer sentiment detection
- Knowledge base integration for self-serve
How It Works
Classify
Incoming tickets are analyzed by AI — type, urgency, product area, customer tier — and tagged automatically.
Route
Tickets are routed to the right team based on rules and AI classification. VIP customers get priority.
Suggest
AI suggests responses based on your knowledge base and past resolutions. Agents review and send.
Escalate
Tickets breaching SLA or showing negative sentiment are escalated automatically with full context.
Built For
SaaS customer support
E-commerce support teams
Marketplace dispute resolution
Internal IT helpdesk
Common Questions
What support tools do you integrate with?
Intercom, Zendesk, Freshdesk, Linear, and custom-built support systems. We also work with email-based support.
How accurate is the AI classification?
90%+ after training on your historical tickets. Accuracy improves over time as the model learns from agent corrections.
Ready to automate?
Tell us what you need. We'll scope it and have a plan in 24 hours.